1. Introduction

Welcome to Home Agency Pro Ltd (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, and share your personal data when you use our website homeagencypro.co.uk and our related services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and/or providing us with personal data, you consent to the practices described in this policy.

2. What Personal Data We Collect

We may collect and process the following personal data:

• Identity and contact information such as your name, company name, address, email, and telephone number
• Account or login details (if you register on our site)
• Marketing and communication preferences
• Technical data such as IP address, browser type/version, time zone settings, and cookie data
• Service usage data and enquiry form submissions

3. How and Why We Use Your Personal Data

We process your data under one or more lawful bases as defined in the UK GDPR, including to:

• Perform a contract with you or take steps before entering into a contract
• Comply with legal obligations
• Pursue legitimate business interests, such as improving services or marketing
• Respond to your enquiries and provide requested information
• Send marketing updates (only with your consent or when permitted by law)
• Improve our website functionality, user experience, and security

4. When We Share Your Personal Data

We may share your information with trusted third parties including:

• IT and hosting providers that maintain our systems
• Analytics and marketing partners (e.g., Google Analytics, email marketing tools)
• Professional advisers, insurers, or regulators where required
• Third parties involved in business restructuring or acquisition

All data processors we use are required to keep your information secure and only use it in accordance with our instructions.

5. Cookies and Tracking Technologies

Our website uses cookies to provide a better user experience, analyse performance, and support marketing. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. This includes satisfying legal, accounting, or reporting requirements.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access – request a copy of your data
• Rectification – correct inaccurate or incomplete data
• Erasure – request deletion of your data in certain cases
• Restriction – request limits on processing your data
• Objection – object to data processing, including for direct marketing
• Portability – request transfer of your data to another organisation
• Withdraw consent – where processing is based on consent
• Complain – to the Information Commissioner’s Office (ICO) if you believe your rights have been violated (ico.org.uk)

To exercise these rights, please contact us at [Insert Contact Email].

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, or disclosure. However, please note that no online transmission or storage system is completely secure.

9. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for their content or privacy policies. We encourage you to review the privacy statements of any third-party websites you visit.

10. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the revised “Last updated” date. Please check back regularly for updates.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Home Agency Pro Ltd
Email: [Insert Contact Email]
Address: [Insert Registered Address]